CIBanco in San Carlos is CLOSED
If you had money in CiBanco when it closed, contact Protection of Bank Savings (IPAB)
In order to receive your guaranteed deposits, you must register first on the IPAB Payment Portal website: www.gob.mx/ipab, and provide your credentials as well as a valid 18-digit CLABE key-number linked to another account under your name in any of the other banks currently operating in Mexico. It is important to point out that IPAB can only transfer your funds to banks established in Mexico, therefore, it cannot make any international transfers to banks in the USA or Canada. If you do not have another account under your name at any other bank in Mexico, we suggest you approach any bank’s website or branch to open a new account and complete your registration in the IPAB Payment Portal website.
It is important to know that the reimbursement process is valid for a one-year period from the start of the liquidation, so you have until October 10, 2026 to complete this procedure.
Should you need assistance or questions on the process
Please refer to the IPAB Attention Center, at:
800 288 4722 (800 A TU IPAB)
infoCIBanco@ipab.org.mx
You can also check for updated information on your procedure at:
https://www.gob.mx/ipab/
Your savings are protected
Institute for the Protection of Bank Savings
www.gob.mx/ipab
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